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Happy Deregulation Day

posted 28 Oct 2012, 09:56 by Roy McDonald   [ updated 28 Oct 2012, 09:58 ]
26th October 2012
 

Today is the 26th anniversary of Deregulation. On this day in 1986, I was busy sticking "where to catch your bus" labels on bus shelters in Liverpool City Centre and proof reading scores of new public timetables. Now, more than a quarter of a century on, the deregulated bus market has matured, but remains a difficult environment in which to operate a successful business. 

Today, more than ever, the success of commercial bus services depends on regular monitoring. With reductions in BSOG and Concessionary Travel reimbursement, increasing fuel costs, local authority contract cuts and increased compliance monitoring, the need for operators to fully understand the performance of their routes has never carried such importance.

Monitoring is one of the most important aspects of operating a bus route. High standards of service result in increased customer satisfaction and greater passenger numbers, leading to higher revenue and growth in the bus network.

Conversely, a bus route left unchecked can result in regular early or late running and a gradual deterioration in service, which leads to lost patronage and revenue and, potentially, remedial action by the Traffic Commissioner.

However, finding the time and staff resources for this important function is often difficult to achieve. Many operators are unable to justify the cost of full time inspectors.

RMc Ltd, in partnership with Agito, can provide a cost-effective solution. We can help to monitor and report on individual bus routes or a whole network and can provide an independent, honest and true assessment of theoverall service.

For an informal discussion on how we could help, please feel free to get in touch.